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Chargebacks Made Simple

Manage all your customer chargebacks in one place.


What are chargebacks really costing you

Annual Revenue Cost

470,448.00

Chargebacks Fees

+

 $78,448.00
Admin Fees

+

$188,179.20
Cost of Goods & Shipping

+

235,224.00
Cost of Goods & Shipping
=
$972,259.20
What you can do

Prevention

By utilizing best-in-business chargeback alert technology, we help reduce future chargebacks by working directly with the customers and their banks to settle disputes before they hit the merchant account.

Our experienced and accessible team will review your billing statements and advise you on all the ways you can make them dispute-proof.

We’ll guide you in identifying the hidden triggers for transaction disputes so you can trade temporary solutions for long-term prevention.

Representation

We manually review every chargeback, gather evidence and send the bank re-presentments to demonstrate that the transaction is completely legitimate.

We only fight chargebacks that we are certain we can win and return revenue back to the merchant.

Our tools and services provide invaluable information so you can make intelligent, data-driven decisions.

Analytics

Our patent-pending technology aggregates vital information from all your service providers, allowing you to pinpoint the source of your chargebacks.

We provide each customer with a personalized backend consultation and analysis of their performance metrics.

With our powerful platform, you can easily decipher loads of data to reduce the risk of chargebacks and prevent unnecessary revenue loss.

Testing & Monitoring

We test all debit and credit card descriptors beforehand and closely monitor all business merchant accounts on a daily basis.

What you can do

Prevention

By utilizing best-in-business chargeback alert technology, we help reduce future chargebacks by working directly with the customers and their banks to settle disputes before they hit the merchant account.

Our experienced and accessible team will review your billing statements and advise you on all the ways you can make them dispute-proof.

We’ll guide you in identifying the hidden triggers for transaction disputes so you can trade temporary solutions for long-term prevention.

Representation

We manually review every chargeback, gather evidence and send the bank re-presentments to demonstrate that the transaction is completely legitimate.

We only fight chargebacks that we are certain we can win and return revenue back to the merchant.

Our tools and services provide invaluable information so you can make intelligent, data-driven decisions.

Analytics

Our patent-pending technology aggregates vital information from all your service providers, allowing you to pinpoint the source of your chargebacks.

We provide each customer with a personalized backend consultation and analysis of their performance metrics.

With our powerful platform, you can easily decipher loads of data to reduce the risk of chargebacks and prevent unnecessary revenue loss.

Testing & Monitoring

We test all debit and credit card descriptors beforehand and closely monitor all business merchant accounts on a daily basis.

Why Chargeback360?

Chargeback360 is the leader in managing risk and chargebacks for direct response merchants. We perform a 360 degree analysis of your business and then tailor your risk mitigation strategy, keeping your short and long term goals in mind.

We built an innovative, patent-pending technology to analyze the combined impact of your service providers on chargebacks, including sales affiliates, customer service centers, fulfillment providers and merchant analytics to help you mitigate ongoing and future risk at each and every step of the business process.

FAQ's

WHAT IS CHARGEBACK REPRESENTMENT?

Chargeback representment gives a merchant a “second chance” to get paid after a customer tries to wrongly dispute a charge.Let’s face it, sometimes consumers aren’t always right, and sometimes they take fraudulent actions that can negatively impact your bottom line.

WHAT IS 3D SECURE (3DS)?

3D Secure (3-Domain Structure), also known as a payer authentication, is a security protocol that helps stop credit and debit card fraud in its tracks. It was originally developed by Visa and MasterCard and is called “Verified by Visa” and “MasterCard SecureCode.”

CHARGEBACK RULES 101 ?

As you navigate through the chargeback process, it’s important that you understand exactly how it works — and this includes the rules that come with it.Just like any highly regulated process in this world, rules surround everything from time limits to, to reasons for charge.

HOW THE CHARGEBACK PROCESS WORKS ?

Lets face it — the chargeback process is costly, convoluted, and painful. While it’s one of the least exciting topics to read about, it’s extremely important that you take time to understand it.When a customer initiates a chargeback, it’s quite difficult to fight.

ARE THERE CHARGEBACK TIME LIMITS?

Yes, the chargeback process does include a time limit, or a specific time window that’s allowed for parties to respond to each phase of the chargeback process.These time limits apply to all parties in the mix — cardholders, banks, merchants, and card networks alike.

HOW TO AVOID RECURRING BILLING CHARGEBACKS ?

Back in 1968, a law was passed that allows for consumers to fight against credit card billing errors. The law is called the “Truth in Lending Act” and has been both helpful for consumers and retailers on many levels.While the act was highly beneficial and a safeguard for

WHAT IS A RETRIEVAL REQUEST ?

The chargeback process is unfortunately a common part of running both an online or physical store. If you run a business yourself, you’ve probably had to deal with your fair amount of chargebacks. You may have even had to deal with a retrieval request or two.

WHAT IS RAPID DISPUTE RESOLUTION ?

As you are probably already aware, chargebacks can turn into nightmares for business owners, regardless of how frequently you are faced with them. Not only can they lead to adverse sales and ROI, they can deeply impact your relationship with credit card companies and banks.

HOW TO FIGHT FRAUD WITH ETHOCA ELIMINATOR ?

In today’s world, there are so many facets to being a business owner. No matter how hard you try to provide a powerful product and services, there are always going to be those who don’t have your best interests at heart. A growing issue for numerous brands is that

WHAT ARE THE CHARGEBACK REASON CODES ?

Chargeback reasons come in all shapes and sizes. Some are the result of faulty products, some because of misunderstandings between a brand and a customer, others surround triggers that lead to banks questioning transactions without the customer or merchant knowing, and the list

FREE TRIAL AND SUBSCRIPTION RULES (VISA VS MASTERCARD)

Free trial and subscription rules for Visa and Mastercard are ever changing, which is why new rules have taken effect in 2020.If you’ve been running free trial products and subscriptions within your business model or are thinking about it, it’s important that you take VISA and

HOW TO FIGHT CREDIT CARD DISPUTE FRAUD ?

If you’re a business owner, chances are you’ve had to deal with one form of credit card dispute fraud or another. In today’s world, unfortunately, a growing number of consumers are resorting to credit card dispute fraud. It comes in many forms. Some consumers have figured out that they

WHAT ARE CHARGEBACK PREVENTION ALERTS ?

If you’ve heard about chargeback prevention alerts, there’s a reason why. Simply put, they help merchants reduce risks in a very big way. Prevention alerts are mainly used to resolve consumer disputes before they result in chargebacks. Rather than being surprised by a chargeback

WHAT IS VISA CLAIM RESOLUTION (VCR) ?

VCR is Visa’s most recent process for resolving chargebacks took effect in April of 2018. Ultimately, Visa came to the realization that the process they had in place for years was completely out of date and needed to be simplified. Thus, it put VCR into effect to simplify and streamline the

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Industries Served
Gambling

There's no guaranteed algorithm for finding love, and it's not uncommon for people to become frustrated with their lack of success in the online dating world. 

E-commerce

E-commerce fraud is an ongoing problem for online merchants and credit card companies. It has been growing at twice the rate of e-commerce sales.

Travel

Selling tickets through a variety of channels and dealing with fluctuating prices, limited time frames, and many layers of regulations.

Dating

Irresponsible gamblers can become frustrated due to suffering losses. They can even go as far as calling their credit card issuer and denying that it was them who made the charge.

Health & Beauty

As a result of these unique challenges—as well as the more conventional ones—online Health and Beauty businesses can incur a number of ugly, fraud-related costs.

Loans & Cash Advance

The idea of getting a substantial cash advance can be appealing to most eCommerce entrepreneurs.

Want more information on what Chargeback360 can do for you?

18100 Von Karman Avenue, Ste. 870
Irvine, California, 92612, United States,
CB360 phone number: +1-888-633-2073
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